The Company (as defined in the Terms of Service) aims to provide an unparalleled customer experience. In the event of a complaint, we kindly ask you to follow the steps below.

E-mail to: info@kkpoker.net

In order to proceed with the complaint and resolve it in a timely manner, you must be able to provide the following when requested:

• (i) Your ID;

• (ii) Clear and concise details of the complaint; and

• (iii) Screenshots of evidence (if applicable).

We may ask you to provide additional information when necessary.

The complaint must be filed within 6 months of when it happened or the complaint, unfortunately, may become invalid.

If you require further information on what information to provide, please ask the support agent to send an email with all information required.

We will use our best efforts to resolve a reported matter promptly. But sometimes we are overloaded with other customer service matters, your patience will be very much appreciated.

After reviewing your complaint, we will decide on how to proceed and close the complaint.

After we have concluded the review, you will be informed of the outcome by email.

If for some reason you are dissatisfied with the resolution offered by us, you can complain to the Curaçao eGaming Commission. You can refer your dispute to Curacao eGaming as soon as possible once you receive Company’s decision.